Frequently Asked Question 2018-06-09T17:56:12+00:00

Frequently Asked Questions

Because your “voice” is very important to us and want to make sure what types of care, services, cost, etc. have Purple Spring Home Caregivers, Inc. can offer. Here we provide most common questions and corresponding answers for your needs. If you have a question that is not listed, please don’t hesitate to call us directly. And our dedicated Care Plan Manager will pledge to assist you and do our best to answer all of your questions.

Q: Who needs an in-home care?

Senior or Elderly who needs assistance with transferring from wheelchair to toilet or bed, walking, bathing, going to washroom, climbing stairs, cleaning, grooming, laundry, cooking, grocery shopping, medication reminders, memory, cooking, driving, gardening, light-housekeeping, etc. can benefit from our great in-home care services.

Q: What areas are your services available?

Purple Spring Home Caregivers, Inc. proud to provide dedicated, professional and compassionate, senior care services in Cook, DuPage, Kane, McHenry and Will Counties in Illinois.

Q: What are my payment options for home care services?

At Purple Spring Home Caregivers, Inc. we accept private pay, long-term care insurance, and veteran’s home care benefits. You may also pay using your credit or debit cards online or you can call us directly to process your payment over the phone. Just go to the Payment Options page for more information.

Q. Do I pay the caregiver directly?

No. Client (or an authorized representative) are only invoiced after the completion of services. Invoices sent out on a weekly basis. And Client (or an authorized representative) never be asked to pay an additional fee to any employee.

Q. Does your home care services covered by Medicare, Medicaid, or insurance?

They are NOT covered under Medicare or Medicaid because our services are non-medical in nature. They may, however, be covered under a long-term care insurance policy. If you have a long-term care policy that you would like us to evaluate for coverage, please contact us to further assist you.

Q: Does your agency licensed?

Yes, we are licensed by the Illinois Department of Public Health and in good standing.

Q. Does your caregivers insured and bonded?

Yes, all of our dedicated and professional caregivers are insured and bonded for your protection and peace of mind.

Q: What makes Purple Spring Home Caregivers, Inc. different from other in-home care companies?

At Purple Spring Home Caregivers, Inc. we just don’t provide services but we also make sure we deliver excellent professional way of taking good care for an older loved one. Because we want to make our Clients feel special, independent, proud and like they are being cared and loved for by a member of their own family. And our dedicated Care Plan Manager are intensively working with clients on a personal level from the very start to make sure our Client’s unique needs are met.

Q. What are the advantages of Purple Spring Home Caregivers, Inc.?

Purple Spring Home Caregivers, Inc. can manage to keep a loved one safe, healthy, clean, content, and happy in the place they enjoy and love most – HOME. We also provide assurance and comfort for the relatives and relieves family stress.

Q. Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?

Yes. You can reach us by calling the number provided on the site or you can email us directly and we will do our best to addressed your concern immediately.

Q. How quickly can I arrange for service?

With Purple Spring Home Caregivers, Inc. just a one phone call away and may even be arranged the service the same day.

Q. Does your services available in nursing homes or assisted living facilities?

Yes, we offer and provide our senior care services here at Purple Spring Home Caregivers, Inc.. in nursing homes or assisted living facilities.

Q. What if my Caregiver is sick and cannot make it to my house?

Purple Spring Home Caregivers, Inc. will provide a substitute caregiver of the same level of proficiency and quality. We have a back-up plan in case a caregiver gets sick, or doesn’t show up for their shift.

Q. What kind of training do your caregivers receive?

Here at Purple Spring Home Caregivers, Inc., we provide comprehensive orientation, training, and continuing education to all our dedicated and professional Caregivers.

Q. What kind of services do you provide?

At Purple Spring Home Caregivers, Inc., we offer and provide non-medical in-home senior care, Alzheimer’s and dementia care, senior transportation, and respite care to seniors and families in Cook, DuPage, Will, and the surrounding counties.

Q. How are your caregivers screened?

Our very own Caregivers have been through a thorough hiring and screening process to help us ensure that we only hire the best caregivers for both Clients and Management peace of mind.

Q. How might I check a task was finished?

Purple Spring Home Caregivers, Inc., comfortable utilizations a few devices to track our dedicated caregivers. To begin with, we utilize straightforward timesheets rounded out by every parental figure. At that point, we utilize a mix of Internet-based answers for check time and participation. This enables you to have a composed record of administrations inside the home where mind is given. What’s more, we can give composed confirmation whenever.

Q. Do I require a doctor's approval for your services?

No. At Purple Spring Home Caregivers, Inc., you do not need pre-approval, pre-capability, or even a remedy to benefit our good service. You or love ones can choose what services they need, when to begin and how regularly those services are utilized.

On the off chance that you require help with charging a private protection approach (long term insurance) for the services, we are glad to help with the whole procedure. This incorporates giving any documentation you have to repayment by a protection bearer.

Q. What are the possible costs of your home care services?

Each and every family we provide service receives a Customised Care Plan specific to their needs and budget. Several factors help us determine the exact cost thats include:

  • Level of home care services received
  • Number of hours of care per week
  • Area of where services are provided
  • To further discuss and provide the exact rates for the services you may need, contact our office.

Q. How does the privacy of my personal information maintained?

Here at Purple Spring Home Caregivers, Inc., we take after to all material Federal and state procedure rules related to security of individual and social protection information of our Client. This begin once we have a formal agreed to organizations course of action, before a Caregiver even goes to the Client’s home. An unapproved people won’t be offered access to information without a client’s – or legally endorsed delegate’s – formal consent.

Client information is never sold to a third party under any circumstances. Only Care Plan Manager or authorized office personnel and Caregivers who are directly involved in your services will have the access to the information related to the care of the Client.

Q. How does Live-In Care service performed?

The Caregiver lives in the home most of the week with the Client. And may only leave during their days off. They may be replaced by a reliever or another live-in caregiver on their days off. They require to have their own sleeping quarters or own bedroom when the care-receiver or the Client is sleeping especially during at night. Thus, Room and board is covered by the Client’s family. Live-in Caregivers are require to have a break during the week and have some days off.

Purple Spring Home Caregivers, Inc. services sounds promising and a good choice right? So give us a call now and our dedicated Care Plan Manager will be more than happy to assist and arrange a time to visit you, your family or any authorized representative to further discuss your unique case home care situation and how we can help and provides options suitable for your needs.